CX · Mystery shopping · AI

Prism Intelligence - CX + AI QA platforma

Prism Intelligence meria brand experience mystery shopmi, prieskumami a auditmi. Môj dopad je produkčný stack za marketingovým webom: white-label MSP aplikácie (iSecretShop, BARE, Project Fielder), field mobilná app a AI, ktoré hodnotí obchody, namiesto toho, aby topilo editorov vo videu a bločkoch.

Rola Senior platform engineer · mystery shopping a AI QA

Spolupráca MSP platforma, mobilná field app, AI auto-edit, reporting

Platform type Web

Problem

Manual QA could not keep up with shops, videos and receipts. White-label MSP brands (iSecretShop, BARE, Project Fielder) needed one codebase, a field app that works offline, and AI that follows client rules.

Stack

PHP, Yii2, Ionic/Cordova, MySQL, AWS S3, OpenAI, Deepgram, PayPal, Zendesk, SAML, FCM.

Architecture

Shared Yii2 MSP: admin, shopper portal, client Director dashboard
Ionic field app: offline shops, geofence, camera, barcode, signature, S3 uploads
OpenAI assistants for grammar, receipt checks, duration fraud and per-client rules
Deepgram STT with PII redaction and timestamped video Q&A
PayPal shopper payouts, SAML SSO, 46+ reports and REST API v1-v4

Result

Shops get reviewed at scale instead of sitting in an editor queue. Integrono's delivery is production AI on top of a real ops platform, not a chatbot slide.

Stack

PHP Yii2 Ionic MySQL AWS S3 OpenAI Deepgram PayPal Zendesk SAML FCM

Súvisiace weby

prismintelligence.com prismintelligence.com/solutions prismintelligence.com/mystery-shopping prismintelligence.com/reporting prismintelligence.com/surveys

Bezplatný objavovací hovor

Prineste chaotický stack alebo zaseknutú integráciu - Integrono namapuje najmúdrejší prvý krok.

Dostanete seniorský pohľad na rozpočtové pasce, závislosti a na to, či kúpiť, zlepiť alebo postaviť - kým nezačne platená práca. CEO ostáva v okruhu.

Zarezervujte si bezplatné intro · telegram WhatsApp