CX · Mystery shopping · AI

Piattaforma Prism Intelligence CX + AI QA

Prism Intelligence misura la brand experience con mystery shop, survey e audit. Il mio impatto era lo stack di produzione dietro il sito marketing: app MSP white-label (iSecretShop, BARE, Project Fielder), una field app mobile e AI che valuta gli shop invece di annegare gli editor in video e ricevute.

Ruolo Senior platform engineer · mystery shopping e AI QA

Engagement Piattaforma MSP, field app mobile, AI auto-edit, reporting

Platform type Web

Problem

Manual QA could not keep up with shops, videos and receipts. White-label MSP brands (iSecretShop, BARE, Project Fielder) needed one codebase, a field app that works offline, and AI that follows client rules.

Stack

PHP, Yii2, Ionic/Cordova, MySQL, AWS S3, OpenAI, Deepgram, PayPal, Zendesk, SAML, FCM.

Architecture

Shared Yii2 MSP: admin, shopper portal, client Director dashboard
Ionic field app: offline shops, geofence, camera, barcode, signature, S3 uploads
OpenAI assistants for grammar, receipt checks, duration fraud and per-client rules
Deepgram STT with PII redaction and timestamped video Q&A
PayPal shopper payouts, SAML SSO, 46+ reports and REST API v1-v4

Result

Shops get reviewed at scale instead of sitting in an editor queue. Integrono's delivery is production AI on top of a real ops platform, not a chatbot slide.

Stack

PHP Yii2 Ionic MySQL AWS S3 OpenAI Deepgram PayPal Zendesk SAML FCM

Siti correlati

prismintelligence.com prismintelligence.com/solutions prismintelligence.com/mystery-shopping prismintelligence.com/reporting prismintelligence.com/surveys

Chiamata conoscitiva gratuita

Portate uno stack disordinato o un'integrazione bloccata - Integrono mapperà la prima mossa più intelligente.

Ottenete una lettura senior su trappole di budget, dipendenze e se conviene comprare, assemblare o costruire - prima che parta il lavoro a pagamento. Il CEO resta nel loop.

Prenota l'introduzione gratuita · Telegramma Whatsapp