CX · Mystery shopping · AI

Plataforma Prism Intelligence CX + AI QA

A Prism Intelligence mede a experiência de marca com mystery shops, surveys e audits. O meu impacto foi o stack de produção por trás do site de marketing: apps MSP white-label (iSecretShop, BARE, Project Fielder), uma field app mobile e IA que pontua shops em vez de afogar editores em vídeo e recibos.

Papel Senior platform engineer · mystery shopping e AI QA

Engagement Plataforma MSP, field app mobile, AI auto-edit, reporting

Platform type Web

Problem

Manual QA could not keep up with shops, videos and receipts. White-label MSP brands (iSecretShop, BARE, Project Fielder) needed one codebase, a field app that works offline, and AI that follows client rules.

Stack

PHP, Yii2, Ionic/Cordova, MySQL, AWS S3, OpenAI, Deepgram, PayPal, Zendesk, SAML, FCM.

Architecture

Shared Yii2 MSP: admin, shopper portal, client Director dashboard
Ionic field app: offline shops, geofence, camera, barcode, signature, S3 uploads
OpenAI assistants for grammar, receipt checks, duration fraud and per-client rules
Deepgram STT with PII redaction and timestamped video Q&A
PayPal shopper payouts, SAML SSO, 46+ reports and REST API v1-v4

Result

Shops get reviewed at scale instead of sitting in an editor queue. Integrono's delivery is production AI on top of a real ops platform, not a chatbot slide.

Stack

PHP Yii2 Ionic MySQL AWS S3 OpenAI Deepgram PayPal Zendesk SAML FCM

Sites relacionados

prismintelligence.com prismintelligence.com/solutions prismintelligence.com/mystery-shopping prismintelligence.com/reporting prismintelligence.com/surveys

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