Projects

CX · Mystery Shopping · AI

Prism Intelligence CX + KI QA-Plattform

Prism Intelligence misst Brand Experience mit Mystery Shops, Surveys und Audits. Mein Impact war der Produktionsstack hinter der Marketing-Site: White-Label-MSP-Apps (iSecretShop, BARE, Project Fielder), eine Field-Mobile-App und KI, die Shops bewertet, statt Editors in Video und Receipts zu ertranken.

Rolle Senior Platform Engineer · Mystery Shopping & KI QA
Mandat MSP-Plattform, Mobile Field App, KI Auto-Edit, Reporting
Platform type Web

Problem

Manual QA could not keep up with shops, videos and receipts. White-label MSP brands (iSecretShop, BARE, Project Fielder) needed one codebase, a field app that works offline, and AI that follows client rules.

Stack

PHP, Yii2, Ionic/Cordova, MySQL, AWS S3, OpenAI, Deepgram, PayPal, Zendesk, SAML, FCM.

Architecture

  • Shared Yii2 MSP: admin, shopper portal, client Director dashboard
  • Ionic field app: offline shops, geofence, camera, barcode, signature, S3 uploads
  • OpenAI assistants for grammar, receipt checks, duration fraud and per-client rules
  • Deepgram STT with PII redaction and timestamped video Q&A
  • PayPal shopper payouts, SAML SSO, 46+ reports and REST API v1-v4

Result

Shops get reviewed at scale instead of sitting in an editor queue. Integrono's delivery is production AI on top of a real ops platform, not a chatbot slide.

Stack

PHP Yii2 Ionic MySQL AWS S3 OpenAI Deepgram PayPal Zendesk SAML FCM

Kostenloses Kennenlerngespräch

Unordentlicher Stack oder festgefahrene Integration - Integrono plant den klügsten ersten Schritt.

Sie bekommen eine Senior-Einschätzung zu Budgetfallen, Abhängigkeiten und ob kaufen, kleben oder bauen der richtige Weg ist - bevor die bezahlte Arbeit beginnt. Der CEO bleibt eingebunden.