CX · Mystery shopping · AI

Prism Intelligence CX + AI QA platform

Prism Intelligence measures brand experience with mystery shops, surveys and audits. My impact was the production stack behind the marketing site: white-label MSP apps (iSecretShop, BARE, Project Fielder), a field mobile app, and AI that grades shops instead of drowning editors in video and receipts.

Role Senior platform engineer · mystery shopping & AI QA

Engagement MSP platform, mobile field app, AI auto-edit, reporting

Platform type Web

Problem

Manual QA could not keep up with shops, videos and receipts. White-label MSP brands (iSecretShop, BARE, Project Fielder) needed one codebase, a field app that works offline, and AI that follows client rules.

Stack

PHP, Yii2, Ionic/Cordova, MySQL, AWS S3, OpenAI, Deepgram, PayPal, Zendesk, SAML, FCM.

Architecture

Shared Yii2 MSP: admin, shopper portal, client Director dashboard
Ionic field app: offline shops, geofence, camera, barcode, signature, S3 uploads
OpenAI assistants for grammar, receipt checks, duration fraud and per-client rules
Deepgram STT with PII redaction and timestamped video Q&A
PayPal shopper payouts, SAML SSO, 46+ reports and REST API v1-v4

Result

Shops get reviewed at scale instead of sitting in an editor queue. Integrono's delivery is production AI on top of a real ops platform, not a chatbot slide.

Stack

PHP Yii2 Ionic MySQL AWS S3 OpenAI Deepgram PayPal Zendesk SAML FCM

Free discovery call

Bring a messy stack or stalled integration - Integrono will map the smartest first move.

You get a senior take on budget traps, dependencies and whether to buy, glue or build - before paid work starts. The CEO stays in the loop.

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Problem

Stack

Architecture

Result

Stack

Related sites

Bring a messy stack or stalled integration - Integrono will map the smartest first move.