AI support assistant

Grounded answers from orders and docs - with human handoff when confidence or policy requires it.

Problem

Support volume grew faster than the team. Agents repeated the same order and policy answers, while generic chatbots hallucinated and created more tickets.

What I built

A retrieval layer over help center articles, order status APIs and account rules; an assistant that answers in product tone; escalation to humans with full conversation and source snippets.

Guardrails

No invented refunds, prices or account actions
Role and locale aware prompts
Audit trail for answered vs escalated sessions

Outcome

Higher deflection on routine questions and escalations that arrive with context instead of "customer is angry, unknown issue".

Free discovery call

Bring a messy stack or stalled integration - Integrono will map the smartest first move.

You get a senior take on budget traps, dependencies and whether to buy, glue or build - before paid work starts. The CEO stays in the loop.

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